James Sugrue

With over 15 years of experience, I lead high-performing teams in Customer Success, Communications, Marketing, and IT. Based in Central Ohio, I excel in customer onboarding, technical support, and marketing automation. My expertise includes CRM systems, data analysis, strategic planning, and cross-platform integration, driving customer satisfaction and operational efficiency.

What I Do

Leadership

I create and lead collaborative, results-driven teams in Marketing, Communication, Customer Success, and Information Technology. By supporting and mentoring my teams, we consistently deliver high-quality outcomes.

Marketing

I develop and execute innovative marketing strategies that drive brand awareness and customer engagement. My approach combines data-driven insights with creative solutions to deliver measurable results and elevate brand presence in competitive markets.

CRM Management

Experienced HubSpot administrator and developer, proficient in customizing and integrating HubSpot systems to optimize marketing automation workflows and drive business growth.

Customer Success

I am a seasoned Customer Success leader with a proven ability to build strong relationships and drive customer satisfaction. Skilled in understanding customer needs and implementing strategies to ensure successful product adoption and long-term customer loyalty.

Web Design

I design intuitive, visually striking websites that prioritize user experience and accessibility. My expertise in design, color theory, and responsive layouts ensures that every site I create is both aesthetically pleasing and highly functional across all devices.

Information Security

I excel in managing information systems, ensuring robust security and seamless operations. With extensive experience in ISMS and ISO 27001 certification, I implement best practices to protect data integrity and optimize IT infrastructure for peak performance.

Testimonials

Fun Facts

11

Professional Certifications

15+

Years of Experience

5

Rescue Dogs