Leadership
Customer Success
Marketing
Web Design
HubSpot Expert
James Sugrue
With over 15 years of experience, I lead high-performing teams in Customer Success, Communications, Marketing, and IT. Based in Central Ohio, I excel in customer onboarding, technical support, and marketing automation. My expertise includes CRM systems, data analysis, strategic planning, and cross-platform integration, driving customer satisfaction and operational efficiency.
What I Do
Leadership
I create and lead collaborative, results-driven teams in Marketing, Communication, Customer Success, and Information Technology. By supporting and mentoring my teams, we consistently deliver high-quality outcomes.
Marketing
I develop and execute innovative marketing strategies that drive brand awareness and customer engagement. My approach combines data-driven insights with creative solutions to deliver measurable results and elevate brand presence in competitive markets.
CRM Management
Experienced HubSpot administrator and developer, proficient in customizing and integrating HubSpot systems to optimize marketing automation workflows and drive business growth.
Customer Success
I am a seasoned Customer Success leader with a proven ability to build strong relationships and drive customer satisfaction. Skilled in understanding customer needs and implementing strategies to ensure successful product adoption and long-term customer loyalty.
Web Design
I design intuitive, visually striking websites that prioritize user experience and accessibility. My expertise in design, color theory, and responsive layouts ensures that every site I create is both aesthetically pleasing and highly functional across all devices.
Information Security
I excel in managing information systems, ensuring robust security and seamless operations. With extensive experience in ISMS and ISO 27001 certification, I implement best practices to protect data integrity and optimize IT infrastructure for peak performance.
Testimonials
I worked with James at READY Robotics and there is no way we would have achieved the level of success that we did without his herculean efforts. James is incredibly passionate about all aspects of marketing, demand generation, serving the customer and improving internal processes and standards. He's an expert in the types of activities that truly drive engagement, revenue growth and customer satisfaction. Any org would be lucky to get half of the amount of passion James has for his work!
David Regan
I highly recommend James for any leadership role in Marketing & Communications. I witnessed firsthand his passion, skill, and dedication to driving impactful results. Beyond his professional achievements, James is a true friend and mentor. He encouraged me to push the limits as a designer, providing support and honest feedback on every project. I thank you for it all.
Sam Fairchild
James is a dynamic, versatile professional who is valuable in any organization that needs to adjust to changing situations and market demands. I worked with James at READY Robotics where he demonstrated the ability to deliver best in class marketing content, and at the same time, leverage his technical expertise to automate and significantly improve our internal business operations. James is a hands-on leader who can rally his team to success through his vision and example.
Great marketing taste mixed with tons of experience actually deploying robots and servicing them in factories all over the US. Isn't this the dream of every robotics and automation company looking to add a leader to their team in customer success or marketing? The moment James starts working with you, your communications will go to the next level, same as your customer satisfaction. James is a game-changer in every sense – highly recommend working with him!
Juan L. Aparicio Ojea
I had the pleasure of working under James’s leadership at READY Robotics, where he was a driving force behind the success of numerous projects. His technical expertise with platforms like Linux, AWS, and GitHub proved to be instrumental for tasks such as grabbing high-resolution ForgeOS screenshots, setting up web hosting, and maintaining knowledge base content. At the same time, James elevated READY’s brand presence by redefining our brand guidelines and actively engaging on social media. Furthermore, his commitment to ensuring that both our team and our customers had everything we needed was exceptional.
Jessica Hudak
I had the pleasure of working with James first at Veeam Software, then was lucky enough to bring him over to Ready Robotics following that. James is dedicated and is able to acquire new skills very quickly. I wholeheartedly recommend him for anything involving technical support as well as customer facing.
Ben Milligan
Universal Robots
Having worked with James for 5 years at READY Robotics, I can confidently say that his dedication to high-quality work was the backbone of the company's high satisfaction rate among new and existing customers. James constantly took on new roles and challenges, always adapting to what the company needed while still going above and beyond in his assigned position. James developed excellent relationships with our customers and was the internal expert on their needs, their feedback, and their concerns. Having James at READY was often as valuable as if the customer was in the room with you, communicating with you directly.
Stephen Iannelli
Product Manager
I worked with James at Ready Robotics while I was the fractional growth leader, and I've got to say, he's one of those rare marketing pros who can do it all. When we needed to get our marketing automation up and running, James stepped up big time. He built our entire HubSpot instance from scratch, and let me tell you, it was no small feat. He made it look easy, though. He essentially shaped Ready Robotics' voice from the ground up. It was impressive to watch him take our company's values and turn them into a brand story that really resonated with our audience. What I appreciate most about James is how he blends the technical side with the creative. He's not just about crunching numbers or coming up with catchy slogans - he does both, and he does them well. Our marketing game improved by leaps and bounds thanks to his efforts. If you're looking for someone who can navigate complex marketing tools, craft a compelling brand strategy, and drive real results, James is your guy. Any team would be lucky to have him.
Blake Menezes
Fractional Marketing Leader